{"id":3169,"date":"2026-07-03T03:28:45","date_gmt":"2026-07-03T03:28:45","guid":{"rendered":"https:\/\/whiteboardb2b.com\/?page_id=3169"},"modified":"2026-07-03T03:28:45","modified_gmt":"2026-07-03T03:28:45","slug":"faqs","status":"publish","type":"page","link":"https:\/\/whiteboardb2b.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"
\n

Find quick answers about accounts, orders, payments, shipping, product selection, customization, returns, and support. If you cannot find what you need, please contact our team through the Contact page.<\/p>\n

Account FAQs<\/h2>\n
\nDo I need an account to request a quote or place an order?<\/summary>\n

You can browse products without an account. For quotes, bulk orders, repeat orders, or order tracking, creating an account helps us keep your company details, shipping address, and order history organized.<\/p>\n<\/details>\n

\nHow do I create an account?<\/summary>\n

Click the account or registration link on the website, enter your company and contact details, and submit the form. If you need help, contact our team and we can guide you through the setup.<\/p>\n<\/details>\n

\nWhy should I create an account?<\/summary>\n

An account makes repeat purchasing easier. It helps you save contact details, review previous requests, manage B2B communication, and receive faster support for quotes, invoices, and shipping updates.<\/p>\n<\/details>\n

\nHow do I reset my password?<\/summary>\n

Use the password reset link on the login page. Enter your registered email address and follow the email instructions. If the email does not arrive, check your spam folder or contact us.<\/p>\n<\/details>\n

\nCan multiple people from the same company contact you about one order?<\/summary>\n

Yes. Please include the company name, order reference, and all relevant contact emails when speaking with us so our team can keep the communication clear.<\/p>\n<\/details>\n

Order FAQs<\/h2>\n
\nHow do I place an order?<\/summary>\n

Choose the products you are interested in and send an inquiry or quote request. Our team will confirm product details, quantity, pricing, packaging, lead time, and shipping options before the order is finalized.<\/p>\n<\/details>\n

\nCan I order in bulk?<\/summary>\n

Yes. Whiteboard B2B is built for business purchasing, wholesale needs, and larger project orders. Bulk pricing depends on product type, quantity, packaging requirements, and destination.<\/p>\n<\/details>\n

\nCan I change an order after it is placed?<\/summary>\n

If production or packing has not started, we will do our best to help. Contact us as soon as possible with your order details. Changes may affect price, lead time, or shipping schedule.<\/p>\n<\/details>\n

\nCan I cancel an order?<\/summary>\n

Cancellation depends on order status. Standard items may be easier to cancel before shipment. Customized or made-to-order products may not be cancelable once production has begun.<\/p>\n<\/details>\n

\nWill I receive an order confirmation?<\/summary>\n

Yes. After details are confirmed, we provide order confirmation information such as product specifications, quantity, price, shipping method, and expected timeline.<\/p>\n<\/details>\n

\nCan I request samples before a bulk order?<\/summary>\n

In many cases, yes. Sample availability depends on the item. Sample cost, shipping cost, and lead time will be confirmed by our team.<\/p>\n<\/details>\n

Payment FAQs<\/h2>\n
\nWhat payment methods do you accept?<\/summary>\n

Available payment methods may vary by order type and region. For B2B orders, our team will confirm the accepted payment method during the quote and order confirmation process.<\/p>\n<\/details>\n

\nCan I receive an invoice?<\/summary>\n

Yes. We can provide an invoice for confirmed business orders. Please make sure your company name, billing details, and tax or registration information are correct.<\/p>\n<\/details>\n

\nWhen do I need to pay?<\/summary>\n

Payment timing depends on the order arrangement. Some orders may require payment before shipment, while custom or bulk orders may require a deposit and balance payment.<\/p>\n<\/details>\n

\nAre prices shown on the website final?<\/summary>\n

Website prices and product information are for reference. Final pricing may depend on quantity, customization, packaging, shipping destination, and current availability.<\/p>\n<\/details>\n

Shipping FAQs<\/h2>\n
\nWhere do you ship?<\/summary>\n

We support business customers in multiple regions. Shipping availability depends on product size, order quantity, destination, and carrier service. Contact us with your delivery address for a clear shipping plan.<\/p>\n<\/details>\n

\nHow long does shipping take?<\/summary>\n

Shipping time depends on destination, order size, product availability, and shipping method. We will provide an estimated timeline after confirming your order details.<\/p>\n<\/details>\n

\nHow are whiteboards packed for shipping?<\/summary>\n

Whiteboards are packed to protect the writing surface, frame, and corners. Packaging may include protective film, corner guards, cartons, and pallet packing for larger or bulk orders.<\/p>\n<\/details>\n

\nCan I track my shipment?<\/summary>\n

When tracking is available, we will provide tracking details after shipment. For bulk freight or pallet shipments, tracking updates may depend on the carrier.<\/p>\n<\/details>\n

\nWhat should I do if my shipment arrives damaged?<\/summary>\n

Please take clear photos of the package, product, label, and damaged area before discarding packaging. Contact us quickly with your order reference so we can help review the issue.<\/p>\n<\/details>\n

Product FAQs<\/h2>\n
\nWhat types of boards do you offer?<\/summary>\n

We offer whiteboards, magnetic whiteboards, portable boards, mobile whiteboards, planning boards, calendar boards, pin boards, cork boards, and related accessories such as markers and erasers.<\/p>\n<\/details>\n

\nWhat is the difference between magnetic and non-magnetic whiteboards?<\/summary>\n

Magnetic whiteboards allow magnets to hold notes, papers, charts, and accessories on the board surface. Non-magnetic boards are designed mainly for writing and erasing.<\/p>\n<\/details>\n

\nWhich whiteboard is best for offices?<\/summary>\n

For most offices, a magnetic dry erase board is a practical choice because it supports writing, planning, and posting documents with magnets. For flexible spaces, a mobile whiteboard may be better.<\/p>\n<\/details>\n

\nWhich board is best for classrooms or training rooms?<\/summary>\n

Large wall-mounted whiteboards and mobile double-sided boards are popular for classrooms and training rooms because they provide more writing space and better visibility.<\/p>\n<\/details>\n

\nDo you sell accessories?<\/summary>\n

Yes. We offer accessories such as whiteboard markers, erasers, magnets, trays, and other writing or planning supplies depending on availability.<\/p>\n<\/details>\n

\nHow do I keep a whiteboard clean?<\/summary>\n

Use dry erase markers only, erase regularly, and clean the surface with a soft cloth or suitable whiteboard cleaner. Avoid abrasive pads, strong solvents, and permanent markers.<\/p>\n<\/details>\n

Customization FAQs<\/h2>\n
\nCan I customize board size?<\/summary>\n

Custom sizing may be available for selected products and quantities. Please share the required dimensions, quantity, frame preference, and intended use so we can confirm feasibility.<\/p>\n<\/details>\n

\nCan I add a logo or custom printing?<\/summary>\n

Logo printing or custom board layouts may be possible for bulk orders. Examples include planning grids, calendars, branding, color sections, and special printed templates.<\/p>\n<\/details>\n

\nCan I request custom packaging?<\/summary>\n

Yes, custom packaging can be discussed for wholesale or project orders. Packaging options depend on quantity, product type, and shipping requirements.<\/p>\n<\/details>\n

\nWhat information should I provide for a custom quote?<\/summary>\n

Please provide product type, size, quantity, destination, frame or surface preference, packaging needs, logo or artwork files if needed, and your expected delivery timeline.<\/p>\n<\/details>\n

Returns, Warranty & Support FAQs<\/h2>\n
\nWhat is your return policy?<\/summary>\n

Return options depend on product type, order status, and reason for return. Standard items and custom items may have different rules. Contact us with your order details before sending anything back.<\/p>\n<\/details>\n

\nAre customized products returnable?<\/summary>\n

Customized, printed, or made-to-order products are usually not returnable unless there is a confirmed quality issue or production error. We recommend checking all specifications carefully before approval.<\/p>\n<\/details>\n

\nWhat should I do if I receive the wrong item?<\/summary>\n

Contact us with your order number, photos of the received product, product label, and packaging. We will review the issue and help provide the next step.<\/p>\n<\/details>\n

\nDo products include a warranty?<\/summary>\n

Warranty coverage depends on product type and order terms. It generally applies to confirmed manufacturing defects, not misuse, improper cleaning, impact damage, or normal wear.<\/p>\n<\/details>\n

\nHow can I contact support?<\/summary>\n

Use the Contact page on our website or email our team with your order reference, company name, product details, and photos if the issue is product-related.<\/p>\n<\/details>\n

\nHow quickly will you reply?<\/summary>\n

We aim to respond as quickly as possible during business days. Complex quotes, custom items, or shipping checks may take longer because they require confirmation with production or logistics.<\/p>\n<\/details>\n<\/div>","protected":false},"excerpt":{"rendered":"

Find quick answers about accounts, orders, payments, shipping, product selection, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/pages\/3169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/comments?post=3169"}],"version-history":[{"count":1,"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/pages\/3169\/revisions"}],"predecessor-version":[{"id":3171,"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/pages\/3169\/revisions\/3171"}],"wp:attachment":[{"href":"https:\/\/whiteboardb2b.com\/es\/wp-json\/wp\/v2\/media?parent=3169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}